What It’s Like To Be A IT Technician ApprenticePosted By: Hayley Tuesday 16th May 2017 Tags: apprenticeships, it support
My name is Callum and I joined LaneSystems in September 2016 as an IT Technician Apprentice. Prior to joining I studied A Levels in IT, Media and business. Whilst full time education works for many, I was desperate to get out into the world of work and when a chance for a career in IT support came up I jumped at it. With the desire to work in the industry for some time I was pleased with such an opportunity. Currently working towards my first Microsoft qualification in the form of an MTA I hope to further expand my learning as part of the LaneSystems team.
Starting out in first line support my job is to take calls from customers requiring help with their IT systems. Not only does this allow me to expand upon my own knowledge it frees up 2nd and 3rd line technicians whose job is to investigate more serious issues. Throughout my apprenticeship I am working towards developing the ability to work on 2nd and 3rd line issues. In the short time I’ve been with the company I have broadened my IT knowledge significantly more than initially thought I was capable of.
When I first joined LaneSystems I was not the most confident with face to face interactions or talking over the phone. Since joining I have become more upbeat and self-assured when speaking to people whether it’s over the phone or when I’m on site visiting to fix an issue.
*Update* Four years later and I’m still here. I continue to work hard and am a dedicated 1st Line Technician. With clients from across the North East, no two days are the same.