A little about us

Our Ethos & Values.

North-East Based

LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994.

In-house Experts

LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.

On-Site Technicians

Our tech-savvy problem solvers deliver outstanding IT support directly at client locations. And, due to the nature of our clients, our technicians are all DBS and BPSS checked.

Our Ethos

LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice.

Teamwork

Our People

At LaneSystems, our team is built from dedicated, in-house professionals who combine deep technical expertise with a genuine commitment to problem-solving and exceptional client service. Every technician is DBS and BPSS checked, giving our clients complete confidence and peace of mind whenever our people are working on-site or handling sensitive systems and data.

We provide responsive, on-site support delivered by technicians who understand your environment first-hand, backed by an in-house team with the specialist knowledge to resolve issues quickly and correctly the first time.

Accreditations

Best-Practice Support from Subject-Matter Experts

Professionalism, responsibility and clear communication sit at the heart of our culture. We operate a no-blame environment that encourages innovative thinking, so our people feel empowered to solve problems creatively and take genuine pride in delivering outcomes that make a real difference to the organisations we support.

We invest continuously in our team's development through ongoing training and industry-recognised certifications. Whether building advanced technical capability, strengthening cyber security knowledge or expanding cloud and infrastructure expertise, this commitment to continuous learning ensures our clients always benefit from up-to-date, best-practice support delivered by genuine subject-matter experts.

Artificial Intelligence

Embracing AI, the Right Way

Technology increasingly underpins business success, and in every organisation the real limiting factor is the skill set of its people. LaneSystems embraces the opportunities AI presents to improve processes and strengthen outcomes. Our dedicated AI development team has the in-house expertise to guide clients in developing their understanding of AI platforms such as Copilot, Claude and ChatGPT, helping them apply these tools more effectively to their day-to-day tasks and processes.

Crucially, we also have the knowledge to guide and implement the security features that make AI adoption genuinely robust, allowing you to benefit from AI without the risks and pitfalls that have, in the past, damaged trust in the technology. At LaneSystems, we design and implement considered, secure AI solutions that keep your data protected while delivering real, measurable value to your business.

ISO 27001

Information Security Management

ISO/IEC 27001 is the internationally recognised standard for information security. LaneSystems’ certification confirms that we have an independently audited Information Security Management System in place to protect client data and critical business information.

It demonstrates that we actively manage security risks, apply appropriate technical and organisational controls, and continually review and improve how information is protected across our services.

For clients, this provides confidence that security is built into how we operate, not treated as an afterthought.

ISO 9001

Quality Management

ISO 9001 is the global standard for quality management systems. LaneSystems’ certification confirms that our services are delivered through defined, consistent processes focused on reliability, accountability, and continual improvement.

It demonstrates our commitment to meeting customer requirements, monitoring performance, and improving how we deliver and support our services.

For clients, this provides assurance that LaneSystems operates in a structured, professional, and quality-driven way.

Social Awareness

Hospice Partnerships

LaneSystems has proudly supported several local hospices — including Teesside Hospice, St Teresa’s Hospice, Willow Burn Hospice, St Cuthbert's Hospice and Hospice Care North Northumberland — in improving their IT infrastructure despite budget constraints.

Tailored IT Support Contracts

Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.

The support contracts are transparent and provide a full audit trail on reported issues:

When it +was raised
When it was addressed
When it was actioned
When it was resolved

Would You Like To Know More?

Get in touch with Lane Systems today and speak to on of our friendly experts today.
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