A little about us

Our Ethos & Values.

LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994.

In-house Experts

LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.

Our Ethos

LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice.

Tailored IT Support Contracts

Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.

The support contracts are transparent and provide a full audit trail on reported issues:

  • When it was raised
  • When it was addressed
  • When it was actioned
  • When it was resolved
Managing Director

MICHEL LANE

Whilst building the team here at LaneSystems I look for people who pride themselves on going the extra mile. We strive to fulfil your expectations and more, delivering added value wherever possible. By working WITH our clients, we achieve more, we're your business partners.When not working, I enjoy drag racing, track days and snowboarding.

Financial Controller

GALINA LANE

A qualified Chartered Accountant, Galina has her hands full managing the company’s accounts, as you can imagine in this sector, there is a huge outlay before costs are later recuperated.At home, Galina loves to spend quiet time with her boys, her two Beagle crosses Sam and Jake.

Operations Director

MARK SHIELDS

Mark co-ordinates the installation & migration of all network infrastructures. Development of his technical team provides key skills for his team. 'Fix it before it breaks, is Mark's ethos whilst delivering the best possible service.Mark is a martial arts expert, with a Brown Belt in Taekwon-do, and is reconstructing Midget – his beloved old Hawaiian Blue MG.

Business Consultant

TONI STRATTON

Known as ‘many hats Toni’, she contributes to & supports 5 areas in the company. Previous senior management roles in the private training sector highlight Toni's strong background in quality.Outside work Toni chauffeurs for Classic Wedding Cars on occasion & loves spending time outdoors, whether cycling or rambling over mountains.

Administrative Assistant

HAYLEY ELLIOTT

Hayley joined the LaneSystems team in 2016 as an Apprentice Administrative Assistant. Having completed the Level 3, Hayley is our cog, she plays a vital role and keeps everything running smoothly, answering your queries and supporting the technicians and sales team.She is our ray of sunshine, always smiling and singing along to cheesy songs on Spotify.

Technical Manager

ANTHONY JOHNSON-MCCABE

Anthony's skills have grown over 5 years from a 2nd Line Technician to the ‘go to’ guy for server installation & deployment.Anthony loves spending time with family at weekends.

Cyber Security Technician

LEE HOROBIN

Our WatchGuard Certified Cyber Security expert joined the team here at Fishburn in late 2017. Lee keeps pace with the latest advancements and alerts to keep your valuable data safe.Out of the office, Lee is passionate about travel. He spent three months trekking across Asia, and more recently when in Peru, he experienced the longest zip wire in the world!

1st Line Technician

CALLUM PEARSON

Callum joined us as an Apprentice Technician in 2016 & is now a recognised & reassuring voice helping partners via telephone support to solve issues remotely.Callum loves animals, sharing his home with gorgeous Staffies, Lego and Jensen.

Field Technician

KEVIN WHITELOCK

Another local lad, Kevin has just celebrated his first year here with LaneSystems and is famed with the clients for his help with anything from Excel Spreadsheets through to installing our partners PCs.Kevin loves the Great British Bake-Off only slightly less than he loves a good biscuit itself.

Cyber Security Apprentice

MATTHEW

Having completed an IT BTEC at New College Durham, Matthew is successfully developing into a competent security technician.Matthew is not a force to be reckoned with holding black belts in martial arts including Muay Thai. His sister is also a semi professional boxer!

Sales Consultant

Laura Hartland-Adams

Laura's formidable approach to relationship building aids team collaboration. Her Customer Service, Operations & Events Management history is evident when finding IT solutions.Laura's great love is her little boy, Albert. She's also learning to knit!

Business Administration Apprentice

Katherine Lawrence

Apprentice Katherine is from a mechanical background. Having recently achieved level two in customer service Katherine is proving a whizz in dealing with client calls & growing company presence via social media.A keen fundraiser, Katherine is a car & motorbike enthusiast.

Field Technician

John Malcolm

John previously with Home Group & Northgate Public Services & is now responsible for remote & direct support & managing installs of new equipment.Having played for four rugby teams, John is not afraid of getting stuck in to get the right result for our IT partners.

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