A little about us

Our Ethos & Values.

LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994.

In-house Experts

LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.

On-Site Technicians

Our tech-savvy problem solvers deliver outstanding IT support directly at client locations. And, due to the nature of our clients, our technicians are all DBS and BPSS checked.

Our Ethos

LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice.

Tailored IT Support Contracts

Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.

The support contracts are transparent and provide a full audit trail on reported issues:

  • When it was raised
  • When it was addressed
  • When it was actioned
  • When it was resolved
Managing Director


Whilst building the team here at LaneSystems I look for people who pride themselves on going the extra mile. We strive to fulfil your expectations and more, delivering added value wherever possible. By working WITH our clients, we achieve more, we're your business partners. When not working, I enjoy drag racing, track days and snowboarding.

Finance Director


A qualified Chartered Accountant, Galina manages the company’s accounts and finance, and oversees the practical running of the business. At home, Galina loves to spend time with her family and pets, and enjoys walking and exploring the North East beauty spots.

Operations Director


Mark co-ordinates the installation & migration of all network infrastructures. Development of his technical team provides key skills for his team. 'Fix it before it breaks, is Mark's ethos whilst delivering the best possible service. Mark is a martial arts expert, with a Brown Belt in Taekwon-do, and is reconstructing Midget – his beloved old Hawaiian Blue MG.

Senior Technician


Our WatchGuard Certified Cyber Security expert joined the team here at Fishburn in late 2017. Lee keeps pace with the latest advancements and alerts to keep your valuable data safe. Out of the office, Lee is passionate about travel. He spent three months trekking across Asia, and more recently when in Peru, he experienced the longest zip wire in the world!

Security Technician


Callum joined us as an Apprentice Technician in 2016 & is now a recognised & reassuring voice helping partners. Callum loves animals, sharing his home with gorgeous Staffies, Lego and Jensen.

Technical Supervisor


Another local lad, Kevin has been with us here at LaneSystems for over a year now and is famed with the clients for his help with anything from Excel Spreadsheets through to installing our partners PCs. Kevin loves the Great British Bake-Off only slightly less than he loves a good biscuit itself.

Security Technician


Matthew successfully completed the Level 4 in Cyber Security, and has since been offered a permanent contract as a 1st Line Technician. Matthew is a force to be reckoned with holding black belts in martial arts including Muay Thai. His sister is also a semi professional boxer!

Office Manager

Claire Freeman

Claire joined LaneSystems in 2021 as the newest member of our Admin team. Having 22 years of experience in the retail sector, she’s already made an extremely strong start using her customer service skills to give a new perspective on how best we can put the client first. When not at work Claire enjoys trips out to the country with her partner in their caravan. Claire also loves attending classic car events with her Classic Mini ‘Matilda’.

Field Technician

Jordan Parkin

Jordan joined the LaneSystems team in 2019 as a 1st Line technician and has since moved through the ranks to Field Technician. Another of our in house car enthusiasts, when not at work, Jordan likes to attend Drift Events

Administrative Assistant

Lisa Jackson

Lisa Joined LaneSystems in August 2022. She brings a wealth of Admin knowledge and experience with her. In her spare time Lisa likes motorbikes, reading and spending time with her grandchildren.


Shaun Mather

Shaun joined LaneSystems in June 2022 and has quickly put his experience to good use. He is a Lizard loving dad of 3 , who likes solving problems and Technology. Shaun also has skills in Servers and Cybersecurity and enjoys programming in his spare time.

Field Technician

Damian Macdonald

Damian joined LaneSystems in July 2023 as a Field Technician, bringing with him lots of knowledge gained from previous IT employment. He likes solving problems and working with technology in general. In his spare time, he likes playing video games as well as travelling to new places and he hopes to continue his travels very soon.

Accounts Department

Elaine Pickering

Elaine joined LaneSystems in June 2023 in our accounts department, bringing with her a wealth of 25 years of experience of accounts. When at home or in her free time she enjoys spending time with her 3 Grandchildren (they have her run ragged), she also enjoys cooking up different concoctions (some are nice, she tells us😊) in the kitchen and going out for long walks with her partner.

Field Technician

Matty Phelan

Meet Matty Phelan, a dynamic IT field technician whose passion for technology has been a lifelong driving force. Matty finds solace behind the wheel, as driving represents the perfect analogy for his approach to problem-solving—focused, adaptable, and with a determination to reach his destination. As a valued IT technician at LaneSystems, Matty brings a blend of technical prowess and a personable approach to every project.

3rd Line Technician

Jason Weatherill

Jason, our skilled IT Engineer, implements top-tier IT systems, seamless networks, and efficient Mobile Device Management. With a talent for smooth cloud migrations, he collaborates closely with clients to tailor reliable IT solutions that precisely match their business needs. Embracing the forefront of cloud technologies, Jason's passion for innovation shines through his work. Beyond the tech realm, he cherishes quality time with his wife and two adorable cats.

Service Desk Technician

Robbie Templeman

Meet Robbie, a Japanese car aficionado with a penchant for vinyl treasures from favourite artists. When not cruising in his beloved Toyota Crown, he is embracing the latest in technology with unwavering passion.

Service Desk Apprentice

Cormac Fitzgerald

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