A little about us

Our Ethos & Values.

LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994.

In-house Experts

LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.

Our Ethos

LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice.

Tailored IT Support Contracts

Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.

The support contracts are transparent and provide a full audit trail on reported issues:

  • When it was raised
  • When it was addressed
  • When it was actioned
  • When it was resolved
Managing Director


Whilst building the team here at LaneSystems I look for people who pride themselves on going the extra mile. We strive to fulfil your expectations and more, delivering added value wherever possible. By working WITH our clients, we achieve more, we're your business partners. When not working, I enjoy drag racing, track days and snowboarding.

Finance Director


A qualified Chartered Accountant, Galina manages the company’s accounts and finance, and oversees the practical running of the business. At home, Galina loves to spend time with her family and pets, and enjoys walking and exploring the North East beauty spots.

Operations Director


Mark co-ordinates the installation & migration of all network infrastructures. Development of his technical team provides key skills for his team. 'Fix it before it breaks, is Mark's ethos whilst delivering the best possible service. Mark is a martial arts expert, with a Brown Belt in Taekwon-do, and is reconstructing Midget – his beloved old Hawaiian Blue MG.

Senior Technician


Our WatchGuard Certified Cyber Security expert joined the team here at Fishburn in late 2017. Lee keeps pace with the latest advancements and alerts to keep your valuable data safe. Out of the office, Lee is passionate about travel. He spent three months trekking across Asia, and more recently when in Peru, he experienced the longest zip wire in the world!

Security Technician


Callum joined us as an Apprentice Technician in 2016 & is now a recognised & reassuring voice helping partners. Callum loves animals, sharing his home with gorgeous Staffies, Lego and Jensen.

Technical Supervisor


Another local lad, Kevin has been with us here at LaneSystems for over a year now and is famed with the clients for his help with anything from Excel Spreadsheets through to installing our partners PCs. Kevin loves the Great British Bake-Off only slightly less than he loves a good biscuit itself.

Security Technician


Matthew successfully completed the Level 4 in Cyber Security, and has since been offered a permanent contract as a 1st Line Technician. Matthew is a force to be reckoned with holding black belts in martial arts including Muay Thai. His sister is also a semi professional boxer!

Field Technician

John Malcolm

John is responsible for remote & direct support & managing installs of new equipment. Having played for four rugby teams, John is not afraid of getting stuck in to get the right result for our IT partners.

2nd Line Technician

Arran Cummins

Arran has a background of working with Managed Service Providers, and has an eye for spotting opportunities for diversification or improving internal systems. Outside of the office, Arran enjoys spending time with his wife & 4 year old. What spare time he has he spends playing games.

2nd Line Technician

Brendan Watson

Brendan started working at LaneSystems back in August 2020, and within 3 months was promoted to a Field Technician and after 2 years with us has now progressed to 2nd Line Technician. With his keen enthusiasm he likes to get stuck into any job put his way. His main hobbies is gaming, cars and he claims that he can beat Michel in a race at Croft.

Field Technician

Mark Irving

Mark Joined LaneSystems in 2021 with 20 years of experience in the IT sector. While starting out as a 1st line technician, handling client calls and assisting them remotely, Mark aims to move to a Field Technician role and get out and about, helping our clients across the North East. When not at work, Mark enjoys watching MotorSport and spending time with his wife and daughter.

Service Desk Technician

Ethan Middleton

Ethan Joined LaneSystems in 2021 having gained a Level 3 Infrastructure Technician qualification earlier in the year. He’s extremely keen to get stuck into all aspects of technical work in order to progress not just as an individual but in benefit to the company. Ethan describes himself as a jack of all trades but a master of none, when not in the office, he often helps his dad with all kinds of DIY projects from gardening to fitting kitchens and even windows.

Administrative Assistant

Claire Freeman

Claire joined LaneSystems in 2021 as the newest member of our Admin team. Having 22 years of experience in the retail sector, she’s already made an extremely strong start using her customer service skills to give a new perspective on how best we can put the client first. When not at work Claire enjoys trips out to the country with her partner in their caravan. Claire also loves attending classic car events with her Classic Mini ‘Matilda’.


Jordan Parkin

Jordan joined the LaneSystems team in 2019 as a 1st Line technician and has since moved through the ranks to Field Technician. Another of our in house car enthusiasts, when not at work, Jordan likes to attend Drift Events

Service Desk Technician

Tom Unwin

Tom joined the LaneSystems team in March 2022 bringing with him a great work ethic and a willingness to develop his current skillsets. Outside of work Tom is a keen weightlifter and enjoys motorbike racing travelling to work on his own Motorbike!

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