St Teresa’s Hospice

Posted By: Mark Monday 15th May 2023
St Teresa’s Hospice

In mid 2022 we began the search for a new IT support contractor following notification of the retirement of our long term IT support contractor.

From the start it was evident that Michel and LaneSystems understood our position as a Hospice and a Charity especially following the knock-on effect of COVID on our Charity income stream. The human side and ability to go the extra mile to facilitate us as a Charity and all without exceeding the agreed budget was met.

Michel and his team set out a plan to mitigate the risks in moving providers: visiting our Hospice, the Head office site and the outlying shops to understand first-hand the situation.

The support LaneSystems has given the Hospice has been second to none. Michel and his team have exceeded expectations and continue to offer a prompt and efficient service. Furthermore, Michel has kindly donated equipment to the Hospice and man hours, which we are extremely grateful for. We have now moved to a MS 365 system and will look to further developments including a move to Sharepoint data storage facilities.

Stuart Hodgkins
Estates & Facilities Manager,
St Teresa’s Hospice

"Michel and his team have exceeded expectations and continue to offer a prompt and efficient service"

In mid 2022 we began the search for a new IT support contractor following notification of the retirement of our long term IT support contractor.

From the start it was evident that Michel and LaneSystems understood our position as a Hospice and a Charity especially following the knock-on effect of COVID on our Charity income stream. The human side and ability to go the extra mile to facilitate us as a Charity and all without exceeding the agreed budget was met.

Michel and his team set out a plan to mitigate the risks in moving providers: visiting our Hospice, the Head office site and the outlying shops to understand first-hand the situation.

The support LaneSystems has given the Hospice has been second to none. Michel and his team have exceeded expectations and continue to offer a prompt and efficient service. Furthermore, Michel has kindly donated equipment to the Hospice and man hours, which we are extremely grateful for. We have now moved to a MS 365 system and will look to further developments including a move to Sharepoint data storage facilities.

Stuart Hodgkins
Estates & Facilities Manager,
St Teresa’s Hospice

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