Wilton Engineering

Posted By: Inner City Tuesday 2nd January 2018
Wilton Engineering

LaneSystems have provided Wilton Engineering’s IT Support since 2007. The services they provide us include IT Support, Network Infrastructure Setup and Maintenance, and System Administration.

I have always found the quality of LaneSystems’ service satisfactory and their manner professional. They have achieved the agreed response times in our SLA in almost all cases. In urgent support cases they have always excelled; managing to deploy someone to site when needed, even on weekend evenings.

We meet personally with Michel Lane once a month to discuss our service and strategy going forward. Not only is he receptive to our ideas and needs, he is proactive in suggesting service improvements. I have found him particularly effective when it comes to developing a strategy for data integrity and security.

Wilton Engineering are a demanding client: we require fast response times, difficult setups in remote locations, and have a workforce that scales up and down rapidly. LaneSystems have always provided the flexibility required to accommodate our needs.

In urgent support cases they have always excelled
LaneSystems have provided Wilton Engineering’s IT Support since 2007. The services they provide us include IT Support, Network Infrastructure Setup and Maintenance, and System Administration.

I have always found the quality of LaneSystems’ service satisfactory and their manner professional. They have achieved the agreed response times in our SLA in almost all cases. In urgent support cases they have always excelled; managing to deploy someone to site when needed, even on weekend evenings.

We meet personally with Michel Lane once a month to discuss our service and strategy going forward. Not only is he receptive to our ideas and needs, he is proactive in suggesting service improvements. I have found him particularly effective when it comes to developing a strategy for data integrity and security.

Wilton Engineering are a demanding client: we require fast response times, difficult setups in remote locations, and have a workforce that scales up and down rapidly. LaneSystems have always provided the flexibility required to accommodate our needs.