We’re Recruiting – 3rd Line Technician

Posted By: Hayley Friday 11th December 2020

The Opportunity:

We are currently recruiting for an 3rd Line IT Technician to join our growing and successful support team within the Teesside area. You will become part of our friendly team of support technicians providing first class IT support to our widely varied client portfolio. The industries we support include but are not limited to engineering, construction, accountancy and auto mechanical engineering. In this permanent, full time position, you will work with a wide variety of hardware and software, and become involved in all areas of the IT lifecycle including planning, deployment, maintenance, troubleshooting and support. The successful candidate will require strong technical knowledge, be confident in communicating with both colleagues and clients, and be proficient in working to timescales. Given the nature of the position you will also be confident in taking on tasks involving technologies and software of which you have no prior experience. A requirement for flexible working hours is a requirement.

Key Responsibilities:

  • Dealing with day to day support tasks, both on site and remotely using our remote support tools
  • Support our team with new server and IT system deployments
  • Ensure all client calls are responded to professionally and in a timely manner
  • Make use of our internal job monitoring systems to make sure everyone is always up to date with work progress
  • Meet targets and timescales
  • Maintain a high level of customer service to our clients
  • Managing IT projects with our team

Skills and knowledge required:

  • Technical knowledge of Microsoft Desktop Operating Systems including Windows 8/10
  • Knowledge of Microsoft Server Operation Systems including Server 2008/2012/2016/2019
  • Technical knowledge of Microsoft Technologies including but not limited to Exchange, Hyper-V and Active Directory
  • Technical knowledge of Microsoft Azure / Office 365
  • General knowledge and hands-on experience of IT principles and technologies such as DHCP, DNS, TCP /IP, Switches/Routers/Firewalls and virtualisation
  • Good timekeeping and communication skills
  • Ability to work calmly under pressure
  • Have a willingness and passion to increase your IT knowledge and qualifications
  • Full driving license and own transport essential

Certifications, qualifications and experience required:

Industry certifications from Microsoft or Cisco are desired, Other IT qualifications would be beneficial. Hands on experience in an IT support role of 5 years+ is also preferred.

The Package:

The successful candidate will receive a salary of £24-£28k depending on experience and qualifications. You will also be provided with a work laptop, mobile phone, and given time and guidance on furthering your IT knowledge and qualifications.

A training course in the relevant key skills will be provided after the probation period.

How to apply:

You can apply for this position by submitting your CV and a covering letter to recruitment@lanesystems.co.uk.