We’re Hiring – IT Technical Manager

Posted By: Hayley Thursday 30th July 2020

We are currently recruiting the role of an IT Technical Manager to join our growing and successful support team within the Teesside area. You will become part of our friendly team of support technicians providing first class IT support to our widely varied client portfolio.

This is an ideal opportunity for a candidate to excel from there current Third line support role to a managerial status.

Key Responsibilities:

Dealing with escalated 3rd line support tickets

Project work such as Server deployment / Office 365 migration / Sharepoint / Azure

Organising 1st/2nd/3rd line support job assignments

Organising project work for fields technicians

Supporting the Operation Director on process and procedures

Managing appraisals

Make use of our internal job monitoring systems to make sure everyone is always up to date with work progress

Meet targets and timescales

Maintain a high level of customer service to our clients

Skills and knowledge required:

Technical knowledge of Microsoft Desktop Operating Systems including Windows 8/10

Technical knowledge of Microsoft Server Operation Systems including Server 2008/2012/2016/2019

Technical knowledge of Microsoft Technologies including but not limited to Exchange, Hyper-V and Active Directory

Technical knowledge of Microsoft Azure / Office 365

General knowledge and hands-on experience of IT principles and technologies such as DHCP, DNS, TCP /IP, Switches/Routers/Firewalls and virtualisation

Good timekeeping and communication skills

Ability to work calmly under pressure

Have a willingness and passion to increase your IT knowledge and qualifications

Full driving license and own transport essential

Certifications, qualifications and experience required:

Industry certifications from Microsoft or Cisco are desired, Other IT qualifications would be beneficial. Hands on experience in an IT support role of 5 years+ is also preferred.

The Package:

The successful candidate will receive a salary of £30-£34k depending on experience and qualifications. You will also be provided with a work laptop, mobile phone, and given time and guidance on furthering your IT knowledge and qualifications.

Medical package

Training course in the relevant key skills will be provided after probation period.

How to apply:

You can apply for this position by submitting your CV and a covering letter to recruitment@lanesystems.co.uk.