Service Desk Technician – Vacancy

Posted By: Mark Monday 25th September 2023

The Opportunity:

Join our expanding support team as a Service Desk Technician and embark on an exciting career journey! As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you’ll provide top-class IT support. This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools. You’ll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you’ll assist our 2nd and 3rd line support teams in their projects. We’re seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service. As a Service Desk Technician, you’ll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you’ll interact with end-users, providing outstanding support and maintaining our reputation for excellence.

Key Responsibilities:

  • Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
  • First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
  • Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
  • Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
  • Superior Customer Service: Deliver exceptional service, exceeding client expectations.
  • Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
  • Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
  • Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.

Skills and knowledge required:

  • Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
  • Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
  • Experience with Microsoft 365 is highly desirable.
  • Strong timekeeping and communication skills are necessary for effective collaboration.
  • Ability to work calmly under pressure ensures efficient problem-solving.
  • Passion for continuous learning and expanding IT knowledge is crucial.
  • Excellent customer-facing support skills enhance the overall experience.
  • Adaptability and flexibility in dealing with evolving technologies and diverse client needs.

Certifications, qualifications and experience required:

Over 2 years’ experience in a similar role preferred. Certifications such as Microsoft advantageous.

Security Checks:

LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.

The Package:

As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes:

  • Salary: £25,000
  • Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
  • Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
  • Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
  • Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
  • Enjoy complimentary Soft Drinks, Tea and Coffee.
  • Breakfast items provided to help get your day started.

Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities.

How to apply:

You can apply for this position by submitting your CV and a covering letter to recruitment@lanesystems.co.uk.

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