|Twitter is warning users that a software flaw may have shared their private messages and tweets with businesses using a customer service feature it offers.
The tech giant said on Friday that it was investigating a bug it believes has existed on the website since May 2017, but was spotted on September 10. It said it had not found any evidence of messages being shared but an investigation was “ongoing”.
The glitch, which may have affected Twitter users who have communicated with some customer service accounts, could have sent users’ direct messages or protected tweets to third parties.
Twitter offers brands like airlines and retailers a service which features a customer service chatbot that responds to complaints or queries about flights and orders. There is a chance that these messages may have been shared with businesses using the feature, even if the customer was not directly interacting with them. Twitter said it will notify affected users using a pop-up when they visit twitter.com.
To learn more, please visit: https://www.telegraph.co.uk/technology/2018/09/21/twitter-warns-users-year-long-glitch-shared-private-messages/