September 2018 Newsletter

Posted By: Hayley Monday 8th October 2018


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September 2018 Newsletter

Exclaimers 17 Do's and Don'ts of Email Signatures.

Exclaimers 17 Do’s and Don’ts of Email Signatures.

One of the software packages that we at LaneSystems use for some clients, Exclaimer, has come up with a list of the most important things to keep in mind when creating your email signature.


  • Make it social — add a social media link to allow recipients to follow the business’ social networks
  • Use the right tools — if you know HTML, code it properly. If you don’t know HTML use something dedicated to email signatures — word/outlook may mean the signature will be displayed incorrectly
  • Keep it slim — wide signatures do not render well with outlook, keep it to 650px to make sure nothing gets cut off
  • Use tables — this will help to keep everything aligned, just remember to make the border clear to ensure there’s no outlines
  • Shrink your links


  • Don’t do it yourself — this can cause inconsistency across the company due to each employee creating their own. Make sure every signature matches a professional, stylish format that has been approved
  • Don’t use bullets — bullet points differ in the way they’re rendered across email clients, they’ll appear differently in Gmail and outlook, etc
  • Don’t forget Alt text — With alt text, anyone who gets that email can hover over an image and get an idea of exactly what it does each image in your signature tends to perform a function
  • Don’t break the law — legal disclaimers are required in many parts of the world. Like CAN-SPAM stating you need your physical business address on mail or Circular 230 forcing you to declare what’s advice and what’s opinion — look into what laws apply to you and what’s needed to comply with them
  • Don’t Worry — Signatures may be a massive asset but they don’t need to be a massive effort. There are a few smart ways to manage yours — without bothering your IT department or your colleagues with updates, changes, corrections and so on

To read in more depth or watch their informative video on the subject — please go to


Twitter warns users of year long glitch that may have shared private messages

Twitter warns users of year long glitch that may have shared private messages

Twitter is warning users that a software flaw may have shared their private messages and tweets with businesses using a customer service feature it offers.

The tech giant said on Friday that it was investigating a bug it believes has existed on the website since May 2017, but was spotted on September 10. It said it had not found any evidence of messages being shared but an investigation was “ongoing”.

The glitch, which may have affected Twitter users who have communicated with some customer service accounts, could have sent users’ direct messages or protected tweets to third parties.

Twitter offers brands like airlines and retailers a service which features a customer service chatbot that responds to complaints or queries about flights and orders. There is a chance that these messages may have been shared with businesses using the feature, even if the customer was not directly interacting with them. Twitter said it will notify affected users using a pop-up when they visit

To learn more, please visit:


Bupa Fined £175,000 after employee stole 500,000 customer records and tried to sell them online

Bupa Fined £175,000 after employee stole 500,000 customer records and tried to sell them online

Healthcare giant Bupa has been fined £175,000 by UK regulators for “systematic data protection failures” after an employee stole thousands of customers’ data and offered it for sale on the dark web. The data breach, which happened between January and March 2017, affected 547,000 Bupa Global customers, who were not informed until two months after the incident.

The Information Commissioner’s Office (ICO) said that it had discovered technical and organisational failures at Bupa that left 1.5 million records at risk for a long time.

To read on, please go to


Mirrorless Cameras: Photography's new decisive moment

Mirrorless Cameras: Photography’s new decisive moment

Nearly 200 years after the birth of photography, the art form is experiencing a technological revolution.

Smartphones are using multiple cameras and software-based smarts to deliver images that seemingly transcend the limits of their small lenses and sensors. And while handsets have devastated sales of point-and-shoot cameras, the prospects for more advanced models are seemingly bright thanks to an innovation of their own.

In recent weeks, the industry’s biggest two manufacturers — Canon and Nikon — have both unveiled their first full-frame mirrorless cameras, having already seen Sony have great success with the format.

Getting rid of the mirrors traditionally placed inside high-end cameras gets the lens closer to the sensor and paves the way to several innovations.

To learn more, please go to


Contact LaneSystems

Head Office:

Alexander House, Butterwick Road, Fishburn, Stockton-on-Tees, TS21 4AR

Gateshead Office:

First Floor, The Davidson Building, Swan Street, Gateshead, Tyne & Wear, NE8 1BG

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