Privacy and cookies

LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994. LaneSystems’ technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN. LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice.

To do our work, we process personal data for our clients.

We are committed to protecting your privacy and we take this responsibility very seriously.  This statement outlines what data we collect, how we may use it, how we protect it, and what your rights are.

This notice covers any data we collect from you during your contact with LaneSystems.  This may be via:

  • Any paper forms you use
  • Verbal information you give us
  • Forms on our website or online surveys
  • Web chat, e-mail or social media
  • Photographs, videos or audio recordings

References to “we” and “us” mean LaneSystems, registered company limited by guarantee number 4760578.  Our registered address is LaneSystems Ltd Alexander House Butterwick Road Fishburn Stockton-on-Tees TS21 4AR.

If you have any questions, please phone us, 01740 623582 or e-mail us:

We regularly check this notice to keep it up-to-date.  We recommend that you read this page to ensure that you are happy with any changes we might have made.

This privacy policy was updated on 27th November 2023.

Why we collect your data:

We only collect the personal information we need to enable us to give you the advice you need to help you with your problems or business enquiries.  This information may include:

  • Personal details required to help you with your enquiries this is usually limited to your name, address and email address.
  • Data needed for job applications
  • Data needed for our surveys, research and campaigns
  • Information needed to improve our services.


How we use your data:

If you are using our services, we need to process your data to do this.

We will keep all your information, including notes, letters which you give to us about you, confidentially. We use client relationship management systems (CRM) to support all our services.  This enables us to keep the information which you provide to us and track the history and relevant details of your enquiries, so we can provide you with appropriate and accurate support.  We are very careful about information security.  No one is allowed access to our system or files without the appropriate authorisation, and only then if it is in order to provide the service or other purpose set out in this notice.

When you call LaneSystems, your call is recorded.  This is used for training, quality assurance, complaint investigations and to improve the service we provide.  You are informed about the recording before any data collection occurs.

We may use your data for statistical reports.  These statistics will be anonymised so that no individuals can be recognised in them.

Retention of your data:

We will only store your information for a specific amount of time.  This may depend on the law or specific regulations which apply to it, such as financial requirements, health and safety regulations or employment law. Once the data retention period has expired, the information will be confidentially disposed of or permanently deleted.

Job Vacancy

CVs provided by job candidates are stored for up to 30 days after a job vacancy is filled. All CVs from unsuccessful candidates are then permanently deleted.

Client Contracts

Client backup data is deleted 30-days after the end of the support contract. Any information such as warranty records are held until said warranty expires.

Disclosure of your personal data:

We will not, without your consent, supply any of your personal data to any third party except where:

  • The transfer is to a secure data processor, carrying out data processing on our behalf;
  • We are required to do so by law enforcement or regulatory bodies where this is required or allowed under the relevant legislation.

If we are asked to share your data with other support services, we will make sure you are informed and we will obtain your consent to share your data.  We will make sure that your details are safe, secure and only used for the limited purpose for which you have provided them to us.

We will never share or sell your personal data to a third party organisation for marketing, fundraising or campaigning purposes.

Use of data processors:

We use third party companies to manage our, phones, website, HR and payroll.  We actively screen these companies to maximise the protection of your privacy and security.  They are only permitted to use the data in accordance with the General Data Protection Regulation, under strict instructions from LaneSystems.

Your rights:

  • You have the right, under the General Data Protection Regulation, to know what information we hold about you and to ask to see your records. This is a Subject Access Request.
  • We will supply this information to you within one calendar month of your request.
  • We will not charge you for this
  • You are entitled to change your consent, update your details, or unsubscribe from our communications at any point. You can do this by contacting our Customer Service Staff via:
  • Telephone 01740 623582
  • E-mail:
  • By post: Alexander House, Butterwick Road, Fishburn, Stockton-on-Tees, TS21 4AR
    • In person by visiting us at the above address, 9am – 5.30pm Monday – Friday.

If you make any changes to your consent, we will update your record as soon as we possibly can.  Please note that this may mean that we are unable to give you any further assistance and will be unable to carry out any activities on your behalf, as you may have previously consented.

Applying for a job with us:

When you apply for a job, your personal data will be collated so that we can monitor progress with your application and monitor the effectiveness of our recruitment systems.  Where we need to share your data, such as for obtaining references or obtaining a Disclosure and Barring Service (DBS) statement, you will be informed in advance, unless the disclosure is required by law.  These checks are only carried out for the successful candidate(s) once a position(s) have been offered.  On our application forms, you are asked to complete the referee details, including a tick box for permission to contact your referee.  If this has been ticked, and a role offered, we will automatically send out reference requests.  If not, we will contact the successful candidate for their permission first.

Personal data given by unsuccessful applicants is held for six (6) months after the recruitment exercise is complete for that particular vacancy.  If, within this time, we feel that there is another suitable vacancy available for a particular applicant(s) we will contact them.  However, all applicants can ask us to remove their data before this time if they do not want us to retain it.

Once you have taken up a post with us, we will compile a confidential personnel file for you.  The information contained in this will be kept secure and will only be used for purposes directly relevant to your employment.   Once your employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it from our files.


A cookie is a small data file which is downloaded from a website to your computer to make the site easier to use.  For example, it may store details that you submit to the site, such as your personal settings or your location, so you don’t have to provide the information again.

Using cookies does not allow us to identify users personally.  We will only store information which you specifically give us permission to use.

Our website uses a small amount of cookies to let us know how people interact with our website, and how we can improve our services to our users.  The information we gather in this way is completely anonymous, and visitors to our website cannot be identified.

We use some tools on our pages from social networks, including Twitter and Facebook.  Any information used via these tools is not shown to us, and we don’t store any information from them.  Please refer to each site’s own privacy policies for more information about this.

Storing information during your visit:

When you visit the LaneSystems website, you may submit information which you want the site to remember during your visit.  This information is only stored in a cookie during the time that you are on our site.  We will only store it elsewhere when you give us permission to do so and this will be done via our secure systems.

Controlling and deleting cookies from your computer:

All web browsers allow you to manage which cookies you accept, reject and delete.  You can usually find these controls in the “Preferences” or “Tools” menu.  More information about these is available here:


If you have a complaint about the way we have handled your data, or related matter, you can do this by contacting our Customer Service Staff, as detailed above.

If you are not satisfied with our response to your complaint, you can complain to the Information Commissioner’s Office (ICO):