MAIN – Taking Autism Personally

Posted By: Hayley Thursday 16th May 2019
MAIN – Taking Autism Personally

MAIN have been with LaneSystems for the past 3 years. During that time Michel has worked on our behalf to reduce our monthly IT costs by more than a third.
As a charity supporting over 400 service users a week it’s vital that we use our budgets wisely. Michel gives us honest advice about the services we need and there are no hidden costs.

Over the years Michel has donated time and equipment that has been vital to the growth of the charity. Prior to using LaneSystems we were struggling with Cloud based servers, which was causing massive issues, if the server went down nobody could work.
Michel donated 2 servers which has ensured that our 56 remote working team members can always access the information that they need to work with our clients. I can move between our three offices in Durham, Thornaby and Middlesbrough and don’t have to log back into a remote cloud server, I can pick up exactly where I left off saving me huge amounts of time.

Like many, my working environment is fast paced with people asking me to do 50,000 things. I can pick up the phone to LaneSystems and I trust that they will deal with my query asap. If something can’t be solved straight away they tell me that too, keeping me updated on progress.
The wider team go above and beyond too. I was struggling with an Excel spreadsheet Formula and contacted Kevin. Most companies would have advised that this was not part of their service to us, however Kevin got back to me with a solution the same day.

As well as the day to day impact that LaneSystems have on MAIN their support and generosity has huge benefits to our service users too. A third donated server and two PC’s are used to play Minecraft. This has created a safe environment in which the young people can make friendships based on common ground, starting with a computer game and then leading onto activities away from the computer.

We never get fobbed off by Michel and the team. What we do get is attention to detail, regular communication and excellent customer service. Of all of the external companies and suppliers we use, LaneSystems give by far the best service.

Darren Holt
Service Team Manager

MAIN – Taking Autism Personally

MAIN have been with LaneSystems for the past 3 years. During that time Michel has worked on our behalf to reduce our monthly IT costs by more than a third.
As a charity supporting over 400 service users a week it’s vital that we use our budgets wisely. Michel gives us honest advice about the services we need and there are no hidden costs.

Over the years Michel has donated time and equipment that has been vital to the growth of the charity. Prior to using LaneSystems we were struggling with Cloud based servers, which was causing massive issues, if the server went down nobody could work.
Michel donated 2 servers which has ensured that our 56 remote working team members can always access the information that they need to work with our clients. I can move between our three offices in Durham, Thornaby and Middlesbrough and don’t have to log back into a remote cloud server, I can pick up exactly where I left off saving me huge amounts of time.

Like many, my working environment is fast paced with people asking me to do 50,000 things. I can pick up the phone to LaneSystems and I trust that they will deal with my query asap. If something can’t be solved straight away they tell me that too, keeping me updated on progress.
The wider team go above and beyond too. I was struggling with an Excel spreadsheet Formula and contacted Kevin. Most companies would have advised that this was not part of their service to us, however Kevin got back to me with a solution the same day.

As well as the day to day impact that LaneSystems have on MAIN their support and generosity has huge benefits to our service users too. A third donated server and two PC’s are used to play Minecraft. This has created a safe environment in which the young people can make friendships based on common ground, starting with a computer game and then leading onto activities away from the computer.

We never get fobbed off by Michel and the team. What we do get is attention to detail, regular communication and excellent customer service. Of all of the external companies and suppliers we use, LaneSystems give by far the best service.

Darren Holt
Service Team Manager

MAIN – Taking Autism Personally